Terms of Service

FinCanvas is a SaaS event-costing tool operated by [INSERT COMPANY NAME], a company registered in England and Wales (company number [INSERT COMPANIES HOUSE NUMBER]) with its registered address at [INSERT REGISTERED ADDRESS]. Throughout these terms, "we", "us", and "our" refer to that company; "you" and "your" refer to the workspace owner and any team members invited to your workspace.

FinCanvas lets event production teams build cost estimates, quotes, and PDFs through a visual canvas. Specific features evolve; the canvas, quotes, library, and team management are the core of what you're paying for.

We aim for FinCanvas to be available 24/7 but we don't guarantee uninterrupted service. We may need to take it down for maintenance, upgrades, or security work, and we'll try to give advance notice when we can.

When you sign up, you create a workspace owned by your organisation. You're responsible for keeping your login secure and for what your team members do inside the workspace. If you think your account has been compromised, reset your password immediately and let us know.

You must be at least 18 years old to create a workspace. The workspace name, contact details, and any client data you enter should be accurate — quotes generated by FinCanvas may be sent to your customers, so it's your responsibility to make sure the numbers and details are right before sending.

When you sign up we give you a 7-day free trial of the full FinCanvas Pro service. We require a payment method upfront to start the trial — this is industry standard for SaaS tools and lets us roll you onto a paid subscription cleanly when the trial ends.

You won't be charged during the trial. If you cancel before the trial ends, no charge is taken. If you keep the trial running until day 7, your card is automatically charged the monthly subscription fee on day 8 and your subscription begins.

FinCanvas Pro costs £20 per month for one user, plus £5 per month for each additional team member you invite to your workspace. Prices are in pounds sterling and exclusive of VAT; VAT is added at checkout where applicable.

Subscriptions are billed monthly in advance. You authorise us to charge your payment method automatically on each billing date until you cancel. If a charge fails, we'll retry it for a short period; if all retries fail, your subscription will be cancelled and your workspace will move to read-only access (see Cancellation below).

We may change prices with at least 30 days' written notice. New prices take effect at your next billing cycle after the notice period; you can cancel during the notice period if you don't want to continue at the new price.

You can cancel anytime from the billing section of your workspace settings. Cancellation takes effect at the end of your current billing period — you keep full access until then.

After cancellation, your workspace becomes read-only for 60 days. You can still view, download, and export your existing events, quotes, and PDFs during that window. After 60 days, your workspace and its data may be archived. If you want to come back, you can re-subscribe at any point during the read-only window to restore full access.

Within 14 days of your first paid charge, we'll refund your most recent month's payment in full, no questions asked. Email billing@fincanvas.co.uk with your workspace name and we'll process the refund within 5 working days.

After 14 days, refunds are at our discretion — we look at each case on its merits.

What's not refundable: payments older than 14 days; additional seat charges that have already been used (counted by team members signed in during the billing period); and Stripe processing fees on the original charge.

The 14-day window aligns with your statutory right to cancel a digital service under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You can exercise that right via this refund policy or by contacting us directly. Your other statutory rights under the UK Consumer Rights Act 2015 are unaffected by this policy.

You agree not to: (a) use FinCanvas to break the law or someone's rights; (b) try to break, probe, or reverse-engineer our systems; (c) attempt to access another workspace's data; (d) resell or sublicence the service to third parties without our written agreement; or (e) upload content that's defamatory, malicious, infringes intellectual property, or breaches data protection law. We may suspend or terminate workspaces that breach this clause.

You own the data you put into FinCanvas — events, quotes, client records, line items, blueprints, everything. We just host it. By using the service you grant us the limited right to store, transmit, and process your data so we can provide the features you're paying for (e.g. generating PDFs, sending quote emails, displaying it back to you).

We process personal data in line with the UK GDPR and Data Protection Act 2018. See our Privacy Policy for the full picture.

FinCanvas — the software, design, brand, and underlying architecture — belongs to us. You're licensed to use it under these terms while your subscription is active; nothing in these terms transfers ownership of FinCanvas to you.

FinCanvas is provided "as is" without warranty beyond what's required by UK law. We're not liable for indirect or consequential losses arising from your use of the service — for example, business interruption, loss of profits, or reputational damage.

Our total liability to you in any 12-month period is capped at the amount you paid us for the service during that period. Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or anything else that can't be excluded under English law.

We may suspend or terminate your workspace if you break these terms (especially clause 8 — Acceptable use), if a payment fails repeatedly, or if we have reason to believe your workspace is being used fraudulently. We'll generally try to warn you first and give you a chance to fix the issue, except where the breach is serious or unlawful.

We may update these terms from time to time. Material changes will be notified by email at least 30 days before they take effect. Continued use of FinCanvas after the notice period constitutes acceptance of the new terms.

These terms are governed by the laws of England and Wales. Any dispute arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales. We'd far rather sort things out by talking — if there's a problem, email us at billing@fincanvas.co.uk first.